Refund Officer

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Mission

Manages the reimbursement of partially or fully unused flight tickets and EMD’s (Electronic Miscellaneous Documents), either according to fare conditions, in case of flight irregularities and schedule changes or requests within 24hrs. The customer experience is also a very important aspect.

Tasks

Analysis of incoming refund requests which are not processed automatically
Calculation of refundable amounts and airport taxes
Managing general mailboxes of the refund department
Point of contact via email towards passengers and travel agencies
Review feedback from customer surveys
Process cases and requests coming from Customer Relations Dept.

Profile

Experience with Amadeus Reservation System is a plus
Background of Fare rules and ticketing is a plus
Languages: English, Dutch, French, possibly knowledge German
Accurate, eye for detail and numerical
Able to work under stress situations
Team Player

What we offer

A permanent contract
A flexible reward plan that allows you to optimize part of your salary
A flexible work environment focused on activity-based working and home office possibility
Travel benefits
Public transport subscription
Homeworking allowance
Group insurance
Company medical plan (optional)
Meal & eco vouchers
A spot in a very enthusiastic team

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