Lounge Host

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

For the Brussels Airlines lounges at Brussels Airport we are looking for a Lounge Host to reinforce the team. As a Lounge Host you focus on delivering an exceptional guest experience and always look for opportunities to pro-actively respond to the needs of our guests. You will guard over the strict lounge access policy and manage the space assuring it remains meticulous.

Working as a Lounge Host you will execute various roles of Lounge Host, Maître de Lounge and Lexus Brand Ambassador (Brussels Airlines has opened a brand new lounge in partnership with Lexus).

Main tasks & responsibilities

Welcome guests in the Brussels Airlines lounge
Guard over the strict lounge access rules
Anticipate guest needs and act as a point of reference for guests who need assistance or information
Ensure the overall lounge remains meticulous and make sure supplies of food and drinks are adequate in quantity and quality in cooperation with our caterer
Coordinate operations on site for temporary additional activations (food and drinks tasting, etc.)
Handle guests complaints when necessary
Act as a Lounge Host and/or Maître de Lounge and/or Lexus Brand Ambassador
Lexus Brand Ambassadors will be trained by Lexus in Omotenachi (Art of Hospitality) and will assist guests with the different Lexus activations and capture customer leads

Your profile

High school diploma /degree in hospitality management or equivalent through relevant experience in hospitality
Experience in aviation is a plus
Proficiency in English, French and Dutch
Excellent communication and interpersonal skills
Polite and confident with a great deal of patience
Customer service and hospitality are in your DNA
Ability in multi-tasking and time management
Coordination skills and aptitude to solve problems
Ability to work in shifts (between 04h30 and 21h00) and weekends

What we offer

Part time position in a very enthousiastic team
A flexible reward plan that allows you to optimize part of your salary
Travel benefits
Bike allowance and/or public transport subscription
Profit sharing
Group insurance
Meal and eco vouchers

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