Loyalty Product Manager
About Brussels Airlines
Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
The Loyalty Product Manager is responsible for driving the commercial success of the Brussels Airlines Miles & More Cobranded Credit Card portfolio.
Your tasks
Key Result Area 1 : Key account responsibility
- Ensures overall coordination of the cobranded product portfolio with the internal (at Brussels Airlines and at Miles&More) and external stakeholders.
- Manages the relation to banking and payment scheme partners.
- Prepares and executes growth strategy, as well as initiatives to further drive the success of the credit card portfolios together with partners and interfaces, with a strong focus on customer acquisition.
Key Result Area 2 : Product design & development
- Responsible for the product development throughout its life cycle, based on regular market trends & needs analysis.
- Development and implementation of marketing and product concepts together with banking / payment scheme partners and internal interfaces.
- Further development of partnerships and products under economic/competitive criteria.
Key Result Area 3: Budget & reporting
- Responsibility for business case, profitability and target achievement.
- Preparation of annual budget, forecasting, OKRs and regular performance reviews.
- Preparation of Management Meetings and presentations.
Key Result Area 4: Projects
- Lead / support the implementation of the agreed project roadmap in cooperation with all relevant interfaces, including the credit card / banking organizations and various areas of the Lufthansa Group as well as participation in cross-company projects.
Your profile
- Master’s degree in business or economics or equivalent through experience in a related function.
- Minimum 3 years of experience as product owner, product manager, account manager or in business / sales development.
- Excellent knowledge of English, Dutch and French, spoken and written.
- Outstanding presentation, organizational and time management skills.
- Experience / affinity with financial / banking products.
- Project management skills.
- Experience in the airline industry and / or loyalty is an advantage.
- Strong conceptual, creative and entrepreneurial mindset coupled with strong teamwork skills and the ability to inspire your fellow team members.
- Pro-active, assertive and the ability to take ownership of the job; to work autonomously, flexible and able to cope with a fast changing environment.
- Able to work under pressure.
- Open-minded
- Customer minded.
What we offer
- A flexible work environment focused on activity-based working.
- Travel benefits.
- Bike allowance and/or public transport subscription.
- Profit sharing.
- Group insurance.
- Company medical plan (optional).
- Meal & eco vouchers.
- A spot in a very enthusiastic team & a great company to work for!
